The below information details our policies regarding the collection and use of your Personal Information and Non-Personal Information received through our website. By using this website, you agree to the collection and use of information in accordance with this policy.
Personal Information Collection and Usage
We respect your privacy and are committed to protecting your information. While navigating this website, you may be asked to provide certain personally identifiable information. We will not share your Personal Information with any third parties unless deemed necessary to fulfill your request. We will not sell or rent your Personal Information to anyone, or disclose any non-public information about you to anyone, except as required under law.
We may include links to external websites. We are not in control of or responsible for any of the content on external websites, and we will not be held liable for any issues that may arise as a result of using these external sites.
Protecting Your Information
We take critical measures to protect all Personal Information (e.g., name and address) and Sensitive Information (e.g., credit card data) provided by customers on our website. All Personal and Sensitive Information submitted through our website is encrypted (https) and transmitted securely through a Secure Sockets Layer (SSL) so that it cannot be read over the Internet.
We do not store any credit card information on our server.
Please be aware that no data transmission can be guaranteed to be 100% secure. As with any website, any information that you provide through our site must be done at your own risk.
We also take steps to protect your privacy offline. All of our employees have been educated about the importance of confidentiality and customer privacy, and we maintain procedural safeguards to protect your personal information.
Updates to this Information Security Policy
Our internal security standards, policies and practices are reviewed and revised based on the best practices of the industry. We reserve the right to update this Security Policy periodically and without prior notice to you, in order to reflect changes in our information security practices.
Refund and Cancellation Policy
Once you submit your order, all sales are considered final and no refunds will be issued. Over payment of delivery (ordering more fuel than your tank will hold) will apply to your account as a credit that may be applied to future delivery at no additional charge. If you would want a refund to apply to card used for purchase, there is a $10.00 processing fee for all refunds. If your tank does not pass inspection, there is a $45.00 delivery and refund fee charged to your account. If you have any questions, please contact us immediately or refer to our other posted company policies.
If you need to cancel your order, you must contact us immediately. Once a driver is in route to your residence for your delivery, your order cannot be cancelled, and you will be charged for the full amount of your order.
Fuel Delivery Policy
All fuel deliveries must be scheduled within our regular business hours. We require 1-3 business days to process your order; any same-day delivery requests may result in an additional fee. When you place your order, the amount you are charged includes the amount of gallons ordered at the listed rate, applicable taxes, and delivery.
The safety of our drivers is our top priority. We reserve the right to delay or reschedule a fuel delivery if conditions are unsafe for our drivers due to weather, exceptional events (e.g., force majeure), or unsafe conditions en route to the delivery property or on the delivery property itself. In the event of a snow or ice storm, we request that you clear your driveway of any snow or ice, and that you shovel a path to your fill pipe to avoid a delay in delivery.
If you cancel your order before your fuel is delivered, please refer to our Refund and Cancellation Policy.
If there are any questions and/or issues regarding your delivery, please contact us as soon as possible.